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Knowledgebase is a categorized collection of answers to frequently asked questions (FAQ) and articles. You can read articles in this category or select a subcategory that you are interested in.

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Requirements to run software on your pc or server
Must be on a supported Windows Environment. Out dated windows operating systems no longer getting updates are not supported.
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How do I download my purchased software?
Your purchase download link is available from your license email.  Please save for your records. If you have any trouble please contact us
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Im having trouble installing the software
Depending on your antivirus some can throw a false positive so it is best you whitelist the application in your antivirus / firewall and/or anti malware. This is because many of the files in the softw...
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Why does the software pause during start up?
The software will check for updates and download required libraries on every launch. This allows for quick update deployment and helps keep our software safe.
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How do i apply software updates?
Software update are applied remotely on launch to your software.  If there is a major update you may be asked to restart your software, however the majority of updates are silently applied in the back...
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How many computers can I install the software on?
You may be able to purchase additional license for the software in question, please submit a support ticket / email to find out. Unless you specifically purchased a multi license deal fr
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Im having difficulty registering my license?
Once you download your software you must first unzip it into its own folder. If you do not unzip the software but instead try to run it from the zip file the registration process will fail.If you have...
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Will my software work on MAC OS?
Most of our software will run on a PC and an apple mac. ***** You must have .net V3.5 V4 and V4.6+ installed in your e
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license.lic not found?
This is usually one of two things. 1) you are running it from in the zip file and you need to extract it first2) your firewall is deleting it as its coming up as a false positive d
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Windows Smartscreen Win 7 and later -All Issues
Its advised to disable smartscreen if you have any issues running the software. Ensure you run the software with administrator rights.
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Why does my Anti virus or Firewall or Malware software give me an alert?
Due to the protection system we use it may necessary for you to whitelist the software before you run it. The antivirus can not check our files due to the protection system / licensing we use.We can h...
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How do I fix Norton 360 Giving False Positive ?
Configuring scans in Norton 360 Version 4.0 to exclude specific drives, folders or filesAdd exclusion to Auto-Protect and Risk scan Start Nor
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Software is unresponsive, buttons don't do anything or spin?
Mass coupon submitter downloads libraries on launch, if your connection is interupted you may need to restart the software.Additionally, Windows Firewall might have public networks unticked. Please ti...
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